I live on the other side of the country and had a 1500 mile road trip ahead of me. First thing I noticed was they didn't replace the passenger side backup light or didn't hook it up right... can't tell yet. And I didnt notice until i was hooking up my trailer for our cross country trek. Couldn't bring it back at that point. They also told me not to wax the truck until the clear coat had time to harden. No prob, no wax and I sponge washed it just to be safe. We hit some pretty heavy rain in Michigan on our way out west and I noticed some black plastic showing through the silver paint around the screw holes holding on the front passenger wheel guard. Days later I arrive at my destination, tired and with a lot less paint than when I left. I know a bit about how to use auto paint and can tell they didn't do any kind of prep work to the parts that are peeling. It was straight paint. No primer, no adhesion promoter, nothin... I can tell because I have giant sheets of peeled paint stuck to the side of my truck and laying in my driveway. REALLY sloppy work. Take your vehicle somewhere else.
Super helpful and friendly staff. Work is top notch!
Received exceptional customer service. The professional dedication shown by their body shop technician working on my car was second to none for our area. The tech himself wasn't satisfied with the first paint finish on one part. Rather than trying to pass this onto the customer, he requested one more day to get the job right. I greatly appreciate that they respected my time and my car enough to get the finished product right the first time before they notified me for pick up. Will recommend this shop to anyone looking for auto body repairs and will use their services in the future if needed. They have a great team working there, top notch facility and staff!
In August I hit a deer and per Giecos recommendation had my car taken to Snow Hill Auto Body. BOY WAS I WRONG!!!! Seriously, customers and insurance companies beware. i wish I would have listened to the other reviews and fought against Gieco to have my car repaired else where. This body shop is so unprofessional. I had front end damage from an accident and when I picked up my car and inspected it immediately when I was home, I noticed the front end alignment is off SEVERELY while driving and pulling to the left (like multiple other customers here have complained about) , there were not one, but two loose screws sitting on the windshield lip under my hood (dont know what they go to and the shop couldn't tell me either), a 7 inch gray plastic piece LODGE underneath my air filter housing, along with a terrible vibration in my car. I immediately went back to the shop the next day after work, after having to practically pull teeth with the front desk lady, she was able to get a man from the back to inspect these issues with me. I wasn't aware this was going to be such a huge inconvenience for him since, but by his condescending attitude and belittling me about these issues in addition to "it was almost closing time" He made is very apparent that I was wasting his time with my car issues. When i showed him the piece and screws he told me "You dont know that we put that there" ?? Are you freaking kidding me? The man obviously didn't know I cam from a family of mechanics so when i told him I had before and after photos of my engine he tried to change his tone and tell me oh well there is not much that can be done because according to this manager "Trying to make a tech do work around her after 4:30 is impossible" Liek do you not take pride in your work? Im sorry if you techs don't feel like correcting their problems and mistakes, maybe get new techs. It took my contacting Gieco explaining I was highly upset that after multiple phone call attempts and stopping by that my car has still not been fixed correctly. I was told that Gieco talked to the manager Steve and I could stop by any time for hi to look at my car and correct this issue. It has been 3 months since I was told that. I've stopped by over 10 times, I've left god knows how many messages for the manager and yet here we are in December and nothing has been done. Highly rude associates and completely unprofessional. What company blames the customer for their employees mistakes??? And then doesn't fix it! Now Im left paying more money out of my own pocket to make my car safe to drive again. Thanks for nothing, this will also be reported to the BBB and any other customer service review I can until my car is fixed properly.
Only a matter of time before their mistakes will show. Was visiting the area for work and had an accident. They told me it would be a couple weeks for repair at the most. Almost a month later I finally got my truck back.
Fast and friendly
Snow Hill Auto Body is a US Car Repair based in Snow Hill, Maryland. Snow Hill Auto Body is located at 5761 Worcester Hwy, Snow Hill, MD 21863, USA.
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